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Microsoft CRM Choice Model: CRM Online
CRM Online is Microsoft's new program for hosted CRM. The hosting is done by Microsoft and fees are paid to Microsoft. Some companies find security with Microsoft and feel that the insurance of having their CRM hosting done by the largest software company in the world is the best choice for them.
While Streamline Solutions is involved as a vendor for “CRM Online,” as well as being a developer of CRM tools, we are not able to give personal customization services to “CRM Online” users.
Hosted CRM - Microsoft CRM Online & Streamline Solutions
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Microsoft Online |
Hosted Microsoft CRM |
| Storage |
5GB per organization/instance |
10GB per organization/instance or 500MB per user |
| Security-enhanced Access |
Windows Live ID |
Active Directory |
| Clients |
Outlook, Web, Offline |
Outlook, Web, Offline |
| Features |
Offline Syncronization, Customization, Additional Worflow Rules |
Offline Syncronization, Customization, Additional Worflow Rules |
| Customer Support |
Included |
Included |
| Training |
Included |
Included |
| Integration |
Web Services SDK and Offline Data SDK |
Web Services, SDK, Customer Development Services, ISV Solutions, Third Party Plug-in, Customer Code, Offline Data SDK |
| Virtual Earth |
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Included |
| Web Gateway |
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Included |
| External Connector License |
Included |
Included |
| Setup Fee Month to Month |
Not Available |
$60/User * |
| Cost |
$44.00 |
$44.00 |
* One time set up fee per user of $60
CRM Online provides an on demand CRM solution for small to medium sized organizations. It allows for configuration of simple workflow rules and customization of screens. However, for larger companies or organizations looking to utilize and leverage the full power of a CRM solution, CRM Online has several limitations. Custom assemblies and plugins cannot be appended to the application. Powerful third party applications cannot be installed onto the application either. CRM Online will not allow you to add any custom code onto Microsoft's servers.
For example, suppose that every time a new opportunity is created in your CRM database, you would like to compose a customized PDF document pertaining to the products that are currently attached to the opportunity and e-mail it to the user. This would be trivial in a Hosted or On-premise implementation, but would not be possible in a CRM Online environment due to the limitations of this model.
Or, if you needed spell checking features integrated into the solution, which is available from a third party Microsoft Partner as an add-on, you would not be able to utilize this feature because CRM Online will not allow the add-on to be installed onto their servers.
This includes customization, sales, workflow, and service features plus the ability to work offline with leads, services campaigns, contacts, and synchronize data automatically when the user goes back online.
From all of us at Streamline Solutions, thank you for the opportunity. We look forward to being of service. Please don't hesitate to ask questions. Contact Us
Choice Model | Partner Hosted | On Premise | Hybrid | CRM Online
Microsoft CRM Pricing | Try Microsoft CRM 4.0
Choice Model
- On Premise
The on-premise option has one of the lowest total costs of ownership and is available for companies who want greater control in how they implement and manage CRM. Learn More
- Partner Hosted
This offering minimizes up-front costs and allows organizations to pay a very reasonable monthly subscription cost while getting the full features of Microsoft Dynamics CRM Learn More
- CRM Online
This is the hosted offering of Microsoft CRM that is hosted and managed by Microsoft. Learn More
- Hybrid
Organizations have the ability to leverage hosted services while purchasing software and installing it on premise. Learn More
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