Transform your Business
In these challenging times, you need to be able to derive more value from your existing investments. You can leverage Microsoft CRM 4.0 to generate multiple benefits and transform your business by extending the capabilities and functionalities of the tools you already own and use. Many routine and frequently occurring tasks can be easily automated, helping to reduce the rekeying of data and other busywork, thus allowing you to concentrate on quickly making a difference in operations. Simply put, Microsoft Dynamics CRM 4.0 works the way you work—but with demonstrably increased results and concrete improvements across key processes relationships. Here’s how:
Business Development and Decision Support: Microsoft CRM 4.0 can provide a 360-degree view of all company relationships. This includes all past and existing interactions, plus future prospects. This historical, data-driven perspective allows a company to not only generate solid sales leads, but to also pursue new business opportunities in a targeted and more efficient manner. Additionally, Microsoft CRM 4.0 enables enhanced drill-down into data for analytical purposes that identify trends and new business opportunities. These efficiencies drive sales and marketing efforts as well as corporate strategy.
Integration: Microsoft CRM 4.0 enables applications to synergistically foster improved collaboration across all areas of business. It’s built on the Microsoft .NET framework and integrates seamlessly with an installed base of Microsoft solutions like Microsoft Office SharePoint Server and Microsoft Office Communications Server, in addition to Exchange Server, Office Communicator and other productivity tools. The existing broad knowledge base around these applications and the familiar interface will speed up user adoption rates and time-to-value.
Customer Service and Retention: Managers can use business data to make your customer relations more efficient and productive. The CRM functionalities within Microsoft CRM 4.0 closely connect to other technologies already in place, bringing together data that sales people can use to quickly help customers. Marketing campaign results can be assessed by pulling together data on responses, sales and services delivered. Exposure to human error from manual data entry is reduced through the institution of data governance protocols resulting in cleaner databases.
Streamlined Processes: When your employees use Microsoft CRM 4.0, they can work within a familiar framework using tools they’re comfortable with. This helps reduce the learning curves associated with having to use disparate software tools. Consolidated and centralized customer data also eases information retrieval and spares employees from having to pull data together manually from multiple sources. All of which means that your company can streamline business processes around its sales automation, contract administration and services portfolio functions.
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| Engagement | 10 Reasons Why Microsoft CRM | Transform your Business | Enhanced End User Features |
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