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Hosted Microsoft Dynamics CRM 4.0, IT Managed Services
Hosted Microsoft Dynamics CRM 4.0, IT Managed Services
Managed Services Outsourced IT Outsourced IT SupportDisaster Recovery Managed Services OutsourcingHardware Consistency

Why Managed Services?

 We offer a comprehensive solution built on top of our hosted managed services that allows companies to outsource either one component or their entire IT infrastructure to us. Simply leveraging out hosted exchange infrastructure would be a great example of using us for one component. Flip side would be to leverage or infrastructure and know how and allow us to run your IT. In this managed services model, all workstations on the network are centrally managed via a Windows domain. Individual machine security policies and applications are pushed out via Group Policy (GP). Windows security updates are automatically installed via Windows Server Update Services (WSUS). Workstations can easily be re-imaged via Windows Remote Installation Services (RIS). Machines can be formatted and brought back up again to full functionality within two hours.

The set of GP that governs security roles and user rights assignment is contained in Active Directory (AD), where all of your user authentication data resides. AD makes use of Domain Controllers (DC's) to store this data: DC's are not only located at your local site, but also at the data center and a secondary location. Information is being synchronized and reconciled constantly between the different machines in 20 minute intervals.

Domain Controllers

 Domain controllers communicate across sites via secure networks. IPSec Virtual Private Network (VPN) tunnels are established between sites. All communications are encrypted with the 3DES encryption protocol to ensure secure, authenticated data transfers between machines on either endpoint of the VPN tunnel.

Should any Domain Controller become unresponsive, all authentication requests on the domain are rerouted to the secondary domain controller. DC's are not only redundant at the site level (office, data center, secondary data center); they are also redundant at the machine level. The DC's at the data centers are clustered. The result of the clustering is that if any one machine fails, the cluster will fail-over to the unaffected secondary machine. Along with machine level redundancy, each machine also has hardware level redundancy. Each machine has multiple numbers of hard disks (the part most prone to failure in any computer): should any single hard drive fail, the data contained on that drive is rebuilt via a parity bit that is stored across all drives.

Exchange Servers

 The Exchange servers that route email are also clustered. In addition to server redundancy, backups are performed on the information store every two hours. Individual mailboxes each have a snapshot taken at each backup interval. Valid backups are stored for over six months.

The information store data is physically housed within SCSI direct attached storage arrays. The arrays are clustered such that an entire array failure remains transparent to the end user. These arrays each comprise of 15 SCSI hard disks segregated into multiple RAID 5 sets.

All incoming email is being actively filtered for spam and viruses by the Advanced Email Scrubbing service (AES). Any incoming email is routed through AES first before being delivered. If an email or email attachment is found to contain any viruses, trojans, or malware, it is immediately stripped of the infection so that it never reaches any mailboxes. Likewise, bulk email (spam) is identified and tagged and can be rejected via a system setting in AES.

The AES System

 The AES system comprises of multiple machines located in two different data centers. This means that should any machine (or clusters of machines), for any reason become unresponsive, all mail is immediately rerouted to the secondary data center without any disruption in the flow of messages.

Should the Exchange servers ever become unavailable for any reason, in this managed service model, AES automatically begins to queue the mail for delivery. When the Exchange servers come back online, all of the queued up mail is then successfully delivered into the individual recipient mailboxes.

Data stored on file servers within the office are protected by a comprehensive disaster recovery solution. The data is backed up daily, with backups dating back for more than a month. Something Serious to Consider Here are the critical components and reasons for giving our managed services and solutions some serious consideration:

  • Disaster Recovery
  • Peace of Mind
  • Work from Anywhere
  • Advice / Trusted Partner
  • Fixed Cost
  • Licensing Compliancy
  • Hardware Consistency


    •  Managed IT Solutions - Microsoft CRM
    Contact Us (800) 836-5147 Email Support >>>
    Choice Model
    • On Premise
      The on-premise option has one of the lowest total costs of ownership and is available for companies who want greater control in how they implement and manage CRM. Learn More
    • Partner Hosted
      This offering minimizes up-front costs and allows organizations to pay a very reasonable monthly subscription cost while getting the full features of Microsoft Dynamics CRM Learn More
    • CRM Online
      This is the hosted offering of Microsoft CRM that is hosted and managed by Microsoft. Learn More
    • Hybrid
      Organizations have the ability to leverage hosted services while purchasing software and installing it on premise. Learn More