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Support Policies
Streamline Solutions classifies its different types of support into three categories:
- Microsoft CRM Related Questions - Everything is working, but a user needs further training on how to use features of CRM.
- Streamline has trained experts on hand to assist with all Microsoft CRM related questions. We can provide detailed walkthroughs for virtually every issue encountered related to this support category.
- This type of support is considered a billable incident.
- We build support contracts that cater to what our customers are looking for. Contracts can range from providing full support for all Microsoft CRM users on your system to providing support for only the CRM administrators who then pass on their knowledge internally to other users of the system.
- Business Process Consulting - Includes additional Microsoft CRM customizations, configurations, and custom development.
- If a user is working with the CRM system and feels that a custom dashboard would help them to work more efficiently, Streamline can build it.
- This type of support is considered a billable incident.
- All work in this category would be completed via a statement of work.
- Infrastructure Support - Includes all internal process on the Streamline Solutions side that are unrelated to your business.
- Streamline Solutions offers 24x7x365 support for all infrastructure related issues.
- There is no charge for this type of support.
From all of us at Streamline, thank you for the opportunity. We look forward to being of service. Please don't hesitate to ask questions. Contact Us
Careers
- Streamline Solutions is always seeking honest, motivated, intelligent and talented individuals who are seeking long term employment. Our most common openings are for network engineers and developers.
- However, regardless of a specific job posting, if you are seeking a dynamic, challenging, and rewarding career, we welcome your resume. Feel free to submit your resume to careers@streamsol.com
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